Return Policy
At Nasptech, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we’re here to make the return process as simple as possible.
Easy Returns
If you’re not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Please ensure that items are returned in their original condition, unused, and with all tags and packaging intact.
How to Initiate a Return
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Contact Us: Begin your return by emailing our support team at [email protected] with your order number and reason for return.
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Receive Confirmation: Our team will provide you with a return authorization and detailed instructions on how to send your item back.
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Ship Your Item: Securely package the item and ship it using a traceable method to ensure it reaches us safely. The cost of return shipping is the responsibility of the customer unless the return is due to a defect or error on our part.
Refund Process
Once we receive your returned item and verify its condition, we will process your refund. Please allow up to 7 business days for the refund to appear in your original form of payment. If you opted for an exchange, we’ll send out the replacement item promptly.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Final sale items
- Personalized products
Please review the product description carefully before purchasing these items.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected]. We will arrange for a replacement or refund at no additional cost to you.
Thank you for shopping with Nasptech. We appreciate your trust in us and are committed to providing you with quality products and exceptional service.